The Friendly ATO
How can the ATO use artificial intelligence or machine learning to better understand and develop ways to engage with our clients?
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Tartans-AU
TAX Mate is a solution for both tax residents and the government. For tax residents, the app provides an easy access to the nearest ATO help centres. It optimises the ATO’s resources allocation process and placement of help centres. We design the solution as a result of available open data and Machine Learning algorithms implementation.
TAX Mate Mobile App will facilitate the tax residents’ geolocation and direct them to the nearest ATO help centre. Moreover, they will be able to make an appointment for future visits. The tax residents can also include additional requirements such as preferred language or the purpose of the visit.
ATO Help Centre Management Suite allows ATO personnel to determine the best locations for the next ATO help centres. From the volunteer point of view, the app can optimise volunteer allocation internal processes and the selection of the places that provide the best option to meet tax residents needs. Additionally, machine learning algorithms provide the prediction of the number of offices that will be required by each postcode; therefore, a dashboard module is part of the solution to support the decision-making process.
Finally, TAX Mate is a scalable solution, it collects new data that may be processed in the future to get new decision factors that increase the accuracy of the machine learning algorithms.
The solution provides benefits not only for ATO office but also for Tax residents.
- ATO Office. Optimise the use of resources and financial costs that imply the implementation of Help Centers. It helps to identify customers pressing needs and allow ATO to provide specific help required.
- Tax Residents. Friendly and faster way to get help from ATO
Description of Use Merge the family and income data by suburb data to create more insightful results about how many help centres needed.
Description of Use The latitude and longitude from public facilities for postcode 5000 is used to produce place markers with the Google Map API.
Description of Use This is the data to use for machine learning.
Description of Use With further manipulation, we can get the latitude and longitude of the locations.
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